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Terms and conditions
Introduction

These terms and conditions of use are applicable to www.flowersromania.net. Use, including visiting and purchasing the products of this site, implies acceptance of these terms and conditions. The user confirms that he has read and accepted these terms and conditions in full.

For any issue that does not seem to be resolved by email or the person you are discussing, you can contact for free internal conciliation with Calin Mihai at order@flowersromania.net .


Copyright

Copyright © 2005-2019 Van Hort Trade Ltd., All Rights Reserved.

The content of www.flowersromania.net is the property of Van Hort Trade SRL, including the texts, images, graphics and symbols, scripts and programs as well as other items found on www.flowersromania.net. These materials are protected by copyright law in accordance with applicable intellectual property law. Van Hort Trade SRL reserves the right to block partial or total access to www.flowersromania.net at any time to any person or program (robot, spider, crawler, etc.) without having the obligation to motivate that decision.

The site www.flowersromania.net and no part of it may be reproduced, duplicated, copied, sold or exploited for any commercial purpose without the written consent of the owner.

www.flowersromania.net is a site designed, executed and maintained by Van Hort Trade SRL with the following identification data: - CUI: 38604500,
- Trade Register: J40/20560/2017,
- Social address: Str. Triumfiului, Bucuresti
- Bank account: RO48 BREL 0002 0016 3578 0100 deschis la Banca: Libra Internet Bank.
Copyrights are protected under copyright law and intellectual property laws. We reserve the right to block access to www.flowersromania.net at any time, to any person without the obligation to motivate this decision. Also, it is forbidden to transfer or modify the data on the Site, unless there is written consent to the above. The www.flowersromania.net site and any part thereof may not be reproduced, duplicated, copied, sold or exploited for any commercial purpose without the written consent of the owner.

For any issues related to intellectual property, please contact us at order@flowersromania.net .


Order Acceptance Policy

All registration orders on flowersromania.net site are subject to acceptance by Van Hort Trade SRL, which reserves the right to refuse orders without providing a specific reason. In this case, the amount paid by the buyer (if applicable) will be refunded in full.


Change an already placed command

Normally an order can be modified up to 24 hours prior to delivery, for delivery in Bucharest, changes may be made to order up to 3 hours prior to delivery. You can change the greeting message, address, and delivery time. The fastest and the easiest way to modify an order is to contact us by phone or email.
For the peak season (March), please contact us at least 3 days before the delivery date for any changes to your order.


Canceling an order

As an alternative to canceling an order, you can consider reprogramming the delivery. If it has not already been processed, an order can be canceled at least 24 hours before delivery for hardwood and at least 12 hours before delivery for delivery orders in Bucharest.
Orders paid by card are instantly refunded, and for those paid by bank order, depending on the bank, the payment is reimbursed within 2 to 5 business days.


Confidentiality

www.flowersromania.net may have information about you but may only be used for purposes associated with the marketing of services and products on flowersromania.net. No information will ever be disclosed to a third person. Anonymous commands are shipped and delivered without revealing your identity in any form to the recipient. Card processing is done exclusively on ROMCARD servers - the national authority for overseeing such transactions. flowersromania.net does not request or store any information about your card.


Personal data

www.flowersromania.net takes information about you through the secure forms on the site, only for the purpose of providing the contracted commercial service and drafting the necessary legal documents (invoice, delivery sheet). No information about you will be made public or disclosed to third parties. Your card data is NOT stored on our servers. Buyer IP addresses are stored exclusively for security purposes and are not disclosed to third parties. Email addresses will be used to send periodic newsletters only if customers have opted for this feature. We do not make the email addresses public.


Description of products and prices

The photos are informative and may contain vases not included in the standard arrangement, exceptions to the products where this is explicitly mentioned, or special promotions. If some products or flowers are missing from stock www.flowersromania.net may replace these products or flowers with similar ones with a value at least equal to that of the replaced floral composition. Due to the fact that floral arrangements are handmade products, sometimes the mode and packaging materials used or the style of realization may differ from those presented in the picture of the ordering arrangement. You can request a custom bouquet or other color at any time if it does not appear on the site, our shop assistants and florists make permanent efforts to make customized arrangements. Satisfaction 100% is the motto of our company. flowersromania.net makes constant efforts to preserve the accuracy of the information on this site, the price can be changed without notice or may contain operating errors. We disclaim liability for any situation that may arise due to software malfunctions or technical defects that occurred on the server. The final price is the one that was confirmed when the product was shipped. The final price paid by the customer consists of the price of the product and the related shipping costs; www.flowersromania.net does not practice so-called hidden taxes.


Deliveries and work schedule

Your orders are taken over by www.flowersromania.net on a permanent basis, 24 hours a day. The program of our operators is from Monday to Friday between 10 and 19, with deliveries between 9:00 and 21:00 for Bucharest and 9:00 to 18:00 for the rest of the cities in Romania. flowersromania.net delivers orders within a maximum of 24 hours from the date of payment in any city in Romania, and at least 3 hours in Bucharest and the surrounding areas (including Otopeni, Popeşti-Leordeni, Pipera, Rosu, Bragadiru and other localities located within 5 km of the city ring line) or at a later date specified by the customer. flowersromania.net does everything possible to deliver orders at a date specified by the customer, however, there may be situations where delivery is not possible at the specified date, such as free days, holidays, bad weather, disasters, etc. Deliveries for Bucharest is from 9 am to 21 pm inclusive. All delivery restrictions are applied permanently to the calendar that appears when placing the order. If your desired date does not appear in this calendar, it means that delivery can not be made to that location at that time. In this case, please contact our operators for more details. We deliver the same day in most major cities in Romania. It is recommended that you fill out in the Comment box as much information as you consider useful to the delivery agent. Attention: Our company strives to deliver within the specified time range, but does not undertake to respect this range when this is not possible.


Warranty and limitations

Everything on this site is offered as such, as long as it is available without any other warranty. www.flowersromania.net does not provide any warranty, express or implied, with respect to this site and the products offered. flowersromania.net assumes no responsibility if the site can not be accessed by users for an unlimited period of time for any technical or commercial reasons. flowersromania.net reserves the right to change in part or in whole the content of the information presented on the site without prior notification to the users. flowersromania.net reserves the right to refuse delivery of any order without the obligation to motivate this refusal, in which case the customer will receive the money paid for the respective order back. If the products can not be delivered or suffer major damage during delivery, the customer may request replacement of the product or immediate return of the amounts already collected by flowersromania.net, but no other compensation.


Politics and Return

In accordance with "Emergency Ordinance No. 34/2014 on consumer rights in contracts concluded with professionals and amending and supplementing normative acts" our return policy provides that any product that is not considered perishable and / or food can to be returned within 14 days by any courier agent requested by the buyer, and within 14 days of receipt of the return the full refund will be reimbursed to the returned products. In accordance with Government Emergency Ordinance 34/2014 floral arrangements are products that are susceptible to deterioration or expire rapidly and are exempt from the right of withdrawal and warranties. However, flowersromania.net will always try to solve amicably any possible dissatisfaction with the products delivered even for perishable ones.


Legal conditions

The www.flowersromania.net site operates in accordance with all legal provisions of the Romanian State.


Disputes and conflicts

Any conflict that arises between www.flowersromania.net and customers is attempted to be resolved amicably by agreement between the two parties. If this is not possible, the Romanian legal provisions in this field will apply, and the resolution of the conflicts is the responsibility of the Romanian courts.


Final provisions

If any of the above clauses are found null or void, regardless of the cause, this clause will not affect the validity of the other clauses. With the purchase and launch of the order, the customer accepts without objection the terms and conditions of use, the value of which is the same as a valid contract.


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